Privacy statement

Privacy is paramount at Public Support Groep BV. This applies to candidates, employees, business relations, and website visitors. Your personal data is therefore treated and secured with the utmost care, in accordance with all requirements set by the General Data Protection Regulation (GDPR). Information you provide to us voluntarily is used in accordance with our privacy policy.

Who we are

Public Support Groep B.V. (Chamber of Commerce / KvK 27350037) is located at Heereweg 24-26, 2161 AG in Lisse, the Netherlands. Together with our group companies, we bear the responsibility for data processing as described in the GDPR.

Your technical information

You can visit our website without passing on your personal data to us. Like many other websites, our website does automatically collect certain non-identifiable information. This includes, for example:

the Internet Protocol (IP) address of your computer and Internet Service Provider;
the date and time of access to the website;
the internet address of the website from which you linked directly to our website;
the operating system you are using;
the sections and pages of our website you visit and the information you view;
information about the type of device you use to visit the site;
your geo-location;
the material you submit or download from the website.

We use this technical information to manage the website and for system administration, as well as to improve the website and its use. The data may be passed on to third parties and can be permanently stored for future use.

Cookies

Cookies and web statistics give us insight into how visitors use our website. This information helps us to improve the site. Cookies are files that are stored on your computer. Upon a subsequent visit to our website, these cookies are recognized. Curious about our cookie statement? Please take your time to read it here.

When do we collect your personal data?

We do this from the moment you enter or leave your details on our website. We also do this if you register yourself or are registered in another way to use our services.

We may also collect data from you if you post it on public platforms and it shows that you are interested in work-related services. In that case, we will ask you if you would like to register with us. We do this on the basis of our terms and conditions and in compliance with this privacy statement. Not interested? Then we can process relevant data of yours to honor your wish not to be approached by us.

Why do we collect your personal data?

For the execution of our HR services. Think of mediation, temporary employment, secondment, Recruitment & Selection, personal development and employability, payroll administration, and personnel management. Your personal data is processed to:

make offers or inform you about our services and activities. With your data, we can better tailor this offer to your wishes and qualities. We only approach you if you have registered for this (opt-in). This can be automated or via an employee. We will then approach you for commercial offers, newsletters, and promotional campaigns that may be of interest to you;
assess your suitability and availability for permanent or temporary work or an assignment. In doing so, we may use test results, reference checks, social media (if this is relevant to the position and indicated in the vacancy text), etc.;
enter into and maintain an employee or personnel mediation relationship with you and carry out relevant administration for this;
fulfill our reintegration obligations and comply with the government-imposed goal of helping people with a (greater) distance to the labor market find work;
be able to record an assignment with a client in an agreement and to maintain and fulfill it;
promote your personal development and employability through training courses, education, and tests;
achieve management goals such as management information, providing internal controls, corporate safety, and carrying out audits and accounting controls;
meet quality purposes such as certification;
apply for subsidies and premium discounts and the like;
comply with laws and regulations after we have entered into an employee or personnel mediation relationship with you. This applies, among other things, to identification, labor legislation, tax and social security legislation, combating fraud, and national and international sanctions legislation.

Which personal data do we collect from you?

To be able to provide you with our services, we need some data from you. Part of it is mandatory. In addition, we may ask you for extra information to better tailor our services to your wishes and qualities, or to meet specific questions from or obligations to clients. You are responsible for the accuracy and relevance of the data you provide to us.

When you register, we ask for documents containing personal data, such as your:

name, address and place of residence, email address, and other contact details;
birth data, age, gender;
curriculum vitae (CV), information about your education, internships, and work experience;
details about training courses, education, and tests that you have completed yourself or via us;
data on availability and leave;
references, certificates, and other data that help assess your suitability;
passport photo and (if you want) introductory video;
nationality, BSN number (Citizen Service Number), ID proof, work permit (from the moment you can start working/are working/have worked for Public Support);
data regarding your personnel, salary, and absenteeism registration.

What about special categories of personal data?

Special categories of personal data concern your race, religion or belief, political affiliation, health, sexual life, trade union membership, criminal personal data, and data regarding unlawful or nuisance behavior. Public Support only records this type of data if it is necessary to comply with legal obligations, insofar as consent has been given, or if this is otherwise legally permitted.

Who can Public Support share the data of candidates and freelancers (ZZP’ers) with?

We can pass on your personal data to:

other people and departments within Public Support;
clients;
subcontractors (e.g., data processors) who provide services or carry out assignments on our behalf;
suppliers;
government authorities;
other business relations.

We may also release your data if we are obliged to do so, for example by a court order or judgment.

We provide personal data based on a legitimate interest, legal obligation, or as part of the agreement we conclude with you, in accordance with the purposes mentioned under “Why do we collect your personal data?”. We have taken the necessary measures to ensure that transferred personal data is always adequately protected.

How long do we keep your personal data?

How long Public Support keeps your data depends on statutory retention periods and on your situation:

If you are a candidate and have not yet worked for Public Support

We will retain your mediation data (CV, work experience, education, test results, etc.) until four weeks after the last contact, and with your permission up to a maximum of one year. You will also receive an annual message stating that you are registered with us.

If you no longer wish to be mediated, you can unsubscribe via email. You will then no longer be approached and mediated by Public Support. Your personal data will remain available in a protected environment for three calendar months (for Recruitment & Selection, this period is 24 months due to claim risks). In this protected environment, your data is only available to Public Support under strict conditions, in accordance with the goals and periods set for this. After these periods have expired, we will permanently delete your data.

If you work or have worked for Public Support

Then your personal data will be available until two years after your employment has ended.

Certain data remains available to Public Support for a longer period, for example, for claims, audits, and tax obligations.

Do you want us to stop mediating for you? Then send an email to info@publicsupport.nl. After this, you will no longer be matched with employers or approached by us. After two years, we archive your data in a protected environment. They will then only be available to Public Support under strict conditions, in accordance with the applicable goals and deadlines.

If you are a business relation

Even if you are an employee of a client, supplier, vendor, referee, or other organization with which we maintain a business relationship, we handle your contact details carefully. Public Support stores personal data of data subjects working for companies with which we do business:

To make offers for and/or provide information about our services and other activities.
To maintain a business relationship.
To conclude and maintain an assignment agreement.

We store, among other things, names, contact details, and job titles of contact persons.

For the purposes of our business relationship or for mediation, we may share this personal data with third parties. This concerns:

other people and departments within Public Support;
applicants or candidates;
business partners;
subcontractors (such as data processors) who provide services on our behalf;
in all other cases where Public Support is obliged to do so, for example, by a court order or judicial ruling.

We may transfer personal data outside the Netherlands. Public Support has taken the necessary measures to ensure that transferred personal data is always adequately protected.

Your rights to access and modify your data

For candidates, freelancers (ZZP’ers), and business relations:

If you have your own account, you have access to a large part of your registered personal data. You can change certain data at any time. For example, updating your CV or your email address.

Do you want to view, modify, or delete all the data we have collected from you? Please contact your contact person at Public Support.

For other relations:

You have the right to view and change your personal data. Please contact your contact person at Public Support.

Security

To optimally secure your personal data against unauthorized use, we take physical, administrative, organizational, and technical measures. For example, only authorized personnel have access to the data. If we provide data to data processors who provide services or carry out assignments on our behalf, we stipulate that they also optimally secure the personal data.

Questions, comments, complaints, or data breaches

Do you have questions, comments, or complaints about the protection of your personal data by Public Support? Or do you suspect that there has been a data breach? Please contact us in writing or by email at: info@publicsupport.nl

Changes

Public Support may change or supplement this Privacy Statement from time to time and for various reasons. The most current version can always be found on the Public Support website.

This version was drawn up in Lisse on November 21, 2019.