Consult
Why seek advice for support teams?
A well-functioning secretariat makes the difference in your organization. At the same time, support teams in the public sector are increasingly under pressure. There is more work, expectations are changing, and digitalization is transforming processes. This sometimes demands a great deal from individuals and the organization as a whole.
In practice, there is often little room to reflect on development, even though that is precisely what helps to regain oversight and confidence. With professional advice, coaching, and training, you provide support staff with stability and concrete tools they can use immediately.
When should you utilize coaching and training for secretariats?
Sometimes a secretariat functions slightly less effectively than you would like. With coaching and training, your people receive the tools and guidance they need to reach their full potential. Our advisory and coaching trajectories are utilized for:
- a need for professionalization and in-depth professional knowledge;
- tensions in collaboration or communication;
- teams that struggle with prioritizing and maintaining oversight;
- increasing workload or long-term peak loads;
- changes in roles, tasks, or organizational structure;
- situations where talented employees are at risk of getting stuck.
Who is an advisory trajectory suitable for?
Are you looking for advice or guidance for a support team? It is important that this guidance fits your people and organization well. At Public Support, you can find professional guidance for both the public and private sectors. We support, among others:
management assistants;
executive secretaries and board secretaries;
PMOs and project support staff;
complete secretariats and support teams;
managers who want to improve the functioning of their support team.
Management training, management advice, and executive coaching can also be part of the trajectory when the situation requires it.
What are the benefits of advice and coaching for secretariats?
With advice, coaching, and training for support teams, you strengthen individual skills while also helping the rest of the organization move forward. You will notice this through, for example:
increased ownership and self-confidence within the team;
clearer division of roles and better collaboration;
more effective support for management and the board;
less tension and miscommunication;
greater job satisfaction and engagement;
better guidance from managers.
In practice, we see that teams function better when they feel seen and supported. Good people rarely leave because of the work itself, but they do when guidance or leadership falls short. With targeted advice, coaching, and training, we strengthen that foundation and empower teams once again.
Advice or support via Public Support
At Public Support, we understand the dynamics of the public sector like no other. For over 16 years, we have been strengthening secretariats and support teams at public and private organizations in a personal, committed way. In doing so, we look not only at processes or systems but specifically at the people doing the work. What are their talents and where do their ambitions lie? By putting people first, energy returns to the team, allowing your secretariat to regain the position it deserves.
How it works
We start with a non-binding introduction and a sharp assessment of the request. Within a few weeks, we go through four concrete steps: an intake, interviews and scans, an analysis, and a proposal with a clear route to results. Everything is aimed at strengthening your people and improving collaboration within your secretariat. This is what you can expect from us:
- in-depth knowledge of secretarial and project support;
- guidance by professionals who also have experience in the public context;
- tailor-made coaching and training;
- attention to the individual, team, and organization;
- sustainable development instead of quick fixes.
We work with a network of experienced trainers, coaches, and advisors—professionals who come from the support profession themselves. They understand what happens in a secretariat and are trained in guiding, coaching, and creating movement.
Training and coaching trajectories for support staff
Every organization is different, and every support team has different development needs. Therefore, we adapt our offering to your organization’s goals. Do you want to strengthen communication, increase ownership within the team, improve collaboration, clarify role divisions, or work more effectively? Together, we design a program that fits. Our offering ranges from individual coaching and workplace coaching to team training and complete development programs. Examples include:
- The difficult conversation
- Personal leadership
- Assertive and effective organizing
- Grammar & Spelling
- DISC
- Cybersecurity awareness
- Up-to-date scan of the secretariat
All training courses are modular and can be customized, so they contribute directly to the growth of your people and teams. Whether it concerns strengthening communication, role perception, team dynamics, or personal effectiveness: we focus on sustainable results and a strong secretariat that is prepared for the future.
Request advice, coaching, or training for your secretariat?
Would you like to strengthen your support team with coaching or training? Or are you looking for guidance to further develop collaboration, leadership, and craftsmanship within the secretariat? We would be happy to think along with you.
First contact with Public Support
As a client, you will initially meet one of our regional directors. They work regionally and are experts in the fields in which we operate. During this conversation, you will look together at the needs of your organization or team. We exclusively employ professionals on a permanent basis, allowing the regional director to act quickly.
Professionals who keep growing
Our interim professionals never stand still. Through our own Public Support Academy, we continue to develop knowledge and skills so that we add value to your organization immediately. In our community, we share experiences and learn from each other. This way, you don’t just bring in a support staff member, but a professional who is always getting better at what they do.
Success stories
Read how our support professionals bring peace and structure to organizations.
Curious about what we can do for you?
Let us hear from you or schedule something directly in our calendar.
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Reviews
Fijne organisatie om voor te werken met betrokken collega's en een open cultuur.
Public Support is een uitstekende werkgever in de ...
Ruim 4,5 jaar werkzaam als interim secretaresse via Public Support.
Who we make a difference for
How can we help you?
Whether you are looking for information, advice, support, or an answer to another question, we are ready to help you further.
Do you see yourself doing this work?
Our directors are active by region and specialization, so there is always someone who truly knows your organization.
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