Why you, as a secretary, do not need to fear AI

Emotional intelligence

It is impossible for AI to possess its own emotional intelligence and social skills. These are very important qualities for a secretary, as you must be able to listen to people, truly understand them, and use your emotional intelligence and social skills when a situation demands it. A secretary must be able to communicate with others on a deeper level, show empathy, and respond to emotional nuances in conversations. These human qualities are invaluable in building relationships of trust and efficiently dealing with diverse personalities. This is something AI clearly cannot do.

Creative thinking

In practice, unexpected situations often arise that require creative thinking. Secretaries are solution-oriented and can adapt quickly to changing circumstances. AI operates based on preset rules and algorithms and is less capable of thinking out of the box. This ability to think out of the box is necessary in situations where certain procedures may not apply. Secretaries can devise innovative solutions and make quick decisions. This is also very difficult for AI.

Intuition

And last but not least, secretaries, management assistants, and PAs also have a highly developed intuition. They can foresee what is going to happen and anticipate changes. Unlike AI, which depends on data and analysis, secretaries can use human intuition to assess situations and come up with ideas that go beyond what is measurable, making them valuable advisors within organizations.

Conclusion

As a secretary, you do not need to fear that artificial intelligence will take over the secretarial profession; it is not ‘human’ enough for that. However, you would do well to make AI, and for example Copilot, work for you. It can take a lot of work off your hands. Curious about more AI programs you can use? For example, read in this article how you, as a secretary, can use the AI program ChatGPT.