Case study: The successful collaboration with De Roos Advocaten

In this case study, you will read how Public Support Remote supports Annemarie in creating more peace of mind, structure, and balance in both her professional and private life.

In the dynamic legal world, managing calendars, maintaining an overview, and staying productive is a challenge. Support staff play a crucial role in this, while the availability of experienced Executive Assistants is becoming increasingly scarce.

De Roos Advocaten therefore sought a new way to organize partner support: more flexible, more efficient, and without the additional HR challenges and costs often associated with hiring staff. Through Public Support Remote, they found a solution in the form of daily Executive Assistant support, allowing partners to focus on their core activities while increasing their productivity, returns, and job satisfaction.

The challenge

Annemarie faced several challenges that led her to decide to enlist the support of an Executive Assistant. Her primary needs were:

Efficient management of her inbox and calendar;
Support with administrative tasks;
Clear communication and coordination within her team;
Properly integrating personal appointments into her business calendar.

The solution

Public Support Remote proved to be the ideal solution thanks to its personal and comprehensive support. Based on Annemarie’s specific needs, Headroom assembled a dedicated EA team to support her daily.

“My colleagues pointed me to Headroom. We were looking for flexibility on the one hand and experience on the other. That is exactly what we got, making it easier to delegate tasks.”

“I can wholeheartedly recommend Public Support Remote. They are fast, professional, and communicate excellently. From day one, I felt supported.”
- Annemarie

How did Public Support Remote help Annemarie?

Inbox and calendar management
The Executive Assistant takes over the full management of Annemarie’s inbox and calendar. Emails are handled efficiently and appointments are carefully scheduled.

Integration of personal matters
Personal appointments are seamlessly included in her business calendar, preventing double bookings and keeping everything organized.

Team communication
The EA supports communication within the team and ensures smooth collaboration and coordination between colleagues.

Administrative support
From updating CRM systems to drafting invoices and working with tools such as Microsoft 365, HubSpot, Jira, Pipedrive, and more.

Daily updates
Annemarie receives a daily overview of ongoing matters, so she always stays informed and can focus on her most important tasks.

The results

Annemarie had worked with secretaries before, but had never experienced support like that of Headroom. The EA team was onboarded quickly and provided immediate added value.

In particular, the management of her inbox proved to be a real game-changer. It provided more overview, peace of mind, and a significant improvement in productivity.

“The weekly meeting on Monday provides immediate clarity for the rest of the week. Additionally, I can reach my EA through various channels during the week. That works very well.”

Integrating personal appointments into her business calendar, including all relevant details, also ensured a better work-life balance. The new structure and organization had a positive impact not only on Annemarie herself but also on her team and family.

“My EA creates space to think, even during the busiest weeks. This allows me to stay focused on work that truly makes an impact.”

Conclusion

Thanks to the support of Public Support Remote, Annemarie has experienced more peace of mind, overview, and balance in her daily activities. The professional and dedicated support provides more structure, less administrative pressure, and more room to focus on what is truly important.

“Administrative tasks are best outsourced to experts.”

Curious how Public Support Remote can support your organization with flexible remote Executive Assistants? Contact us.